At cuci99, your privacy is more than a legal obligation — it is a core value. This policy transparently explains how we collect, use, store, and protect your personal data as a player on our platform.
Six data protection principles cuci99 upholds to safeguard the security and privacy of every Malaysian player.
All data transmitted between your device and cuci99's servers is encrypted using 256-bit SSL protocol — the same level of encryption used by Malaysia's major banks such as Maybank and CIMB. Your data cannot be read by any third party during transmission.
Cuci99 does not sell, rent, or share players' personal data with any third party for marketing purposes without your explicit consent. Exceptions apply only where required by applicable Malaysian law.
Player data is stored on servers protected by strict access controls. Only cuci99 staff who require access to perform their job duties are permitted to view player data, and all access is logged and audited.
Your cuci99 account password is never stored in plain text. It undergoes a one-way cryptographic hashing process, ensuring that even cuci99 staff cannot view your actual password.
You have the right to access, correct, amend, or request deletion of your personal data at any time. All requests will be processed within 14 business days by cuci99's support team, available 24/7.
Cuci99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Personal data is collected and processed only for legitimate purposes that are necessary and aligned with players' interests.
A brief overview of your personal data flow — from collection to protection.
Last updated: 1 January 2026. Full compliance with Malaysia's PDPA.
This Privacy Policy ("Policy") is published by cuci99 ("we", "Platform") and applies to all players, visitors, and users of the cuci99 platform at cuci99.click. This policy describes our privacy practices regarding the collection, use, disclosure, retention, and protection of your personal data.
By registering as a cuci99 member, accessing our platform, or using any of our services, you agree to the terms of this Privacy Policy. Please read it carefully. This Policy should be read together with Terms & Conditions and Responsible Gaming Policy cuci99.
cuci99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a data controller, we are responsible for ensuring that all personal data processing is lawful, fair, and transparent.
Cuci99 collects the following categories of personal data from our players. Collection is carried out only for legitimate purposes that are necessary for platform operations.
| Data Categories | Type of Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender, nationality | Registration forms, KYC verification |
| Contact Data | Email address, phone number, Malaysian residential address | Account registration, user profile |
| Financial Data | Bank account numbers, digital wallet details (TNG, GrabPay, DuitNow), transaction history | Deposit/withdrawal process |
| Usage Data | Game history, betting activity, game preferences, play duration | Automated by the platform system |
| Technical Data | IP address, device type, web browser, operating system, cookie data | Server logs, cookies, pixel tracking |
| Communication Data | Live chat transcripts, support emails, WhatsApp/Telegram logs | Interactions with the support team |
Cuci99 does not collect sensitive personal data such as health information, religious beliefs, or political views, unless specifically required for our responsible gaming programme.
Every piece of data collected by cuci99 has a clear and justified purpose. We do not collect data beyond what is necessary for the operation of our platform.
For marketing communications, you may opt out of receiving promotional emails or messages at any time by updating your notification preferences in your cuci99 account settings or by contacting our support team. Opting out does not affect your access to the platform.
Cuci99 does not sell, rent, or trade players' personal data to any third party. However, your data may be shared in the following limited circumstances:
All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are required to maintain a level of data protection at least equivalent to cuci99's standards.
Cuci99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Technical security measures in place:
Organisational security measures in place:
While cuci99 takes all reasonable steps to protect your data, no security system is 100% impenetrable. If you suspect your account has been compromised, please contact the cuci99 support team immediately via live chat.
Cuci99 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.
Once the retention period expires, data will be securely deleted or anonymised in accordance with cuci99's internal procedures. You may request early deletion by contacting us (subject to applicable legal retention obligations).
As a cuci99 player subject to Malaysia's PDPA 2010, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you within 21 business days.
Request correction of any inaccurate or incomplete personal data we hold.
Request the deletion of your personal data (subject to legal obligations).
Request that we restrict how we process your data under certain circumstances.
Receiving your data in a machine-readable format for transfer to another party.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the cuci99 Data Protection Officer (DPO) team via email: privacy@cuci99.click or via live chat. All requests will be processed within 14 business days.
Cuci99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver relevant content. Cookies are small text files stored on your device when you access cuci99.click.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, language preferences, account security | Session / 30 days | |
| Understanding usage patterns, popular pages, and time spent on the site | 13 months | |
| Displaying relevant cuci99 advertisements and promotions | 90 days |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the cuci99 platform. Continued use of cuci99.click after the cookie notice is displayed constitutes consent to the use of cookies.
Cuci99 is subject to anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements. This means we are required to verify a player's identity before processing withdrawals that exceed certain limits.
Financial information collected and protected by cuci99:
Cuci99 never stores full credit or debit card numbers. Where a bank card is used as a payment method, only the token securely generated by a registered payment processor is stored — not the actual card number. This is in accordance with PCI DSS security standards.
In the course of its operations, cuci99 may need to transfer your personal data to servers or service providers located outside Malaysia. This may occur when using international game software providers, analytics platforms, or cloud infrastructure.
Where such data transfers occur, cuci99 ensures that:
Further details on the countries and parties that receive your data are available upon request from our Data Protection Officer.
The cuci99 platform is intended solely for individuals who are 18 years of age and above. cuci99 does not knowingly collect, process, or store personal data of individuals under the age of 18.
Should we discover that we have collected personal data from an individual under the age of 18 without proper verification, we will take immediate steps to:
If you believe a minor has accessed the cuci99 platform, please contact us immediately at privacy@cuci99.click.
Cuci99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. All changes take effect immediately upon publication at cuci99.click/privacy-policy.
For material changes that significantly affect your privacy rights, cuci99 will:
Continued use of the cuci99 platform after any changes are published constitutes acceptance of the updated policy. The "Last Updated" date at the top of this document will always reflect the date of the most current version.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by cuci99, please contact our Data Protection Officer (DPO):
All privacy-related enquiries will be handled in strict confidence and responded to within 14 business days. For more complex cases requiring further investigation, we will keep you informed of progress within 7 working days of receiving your enquiry.
If you believe that cuci99 has not fulfilled its data protection obligations under Malaysia's PDPA and we have failed to resolve your complaint within a reasonable time, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia (PDPC) under the Ministry of Communications.